Terms and Conditions
These Terms and Conditions agreement govern the provision of balloon decoration services by Balloon Luxe Inc. to the Client.
By booking our services, the Client agrees to comply with and be bound by the following terms and conditions.
1. Booking and Payment
1.1 Booking Confirmation: A booking is considered confirmed once the Client has signed the rental agreement and paid a non-refundable booking fee of 50% of the total rental fee. The remaining balance is due 2 weeks prior to the event date unless otherwise agreed in writing.
1.2 Payment Terms: Payments can be made via Venmo, Zelle, Check or Cash. All payments must be completed in full before the event set up, unless otherwise agreed in writing. Payments should be made in full no less than 14 days before the event. The service will not be provided unless paid in full on or before the agreed date. If the booking is accepted less than 2 weeks before the date of the event, the payment must be made in full.
1.3 Pricing: Prices for prop hire are agreed upon prior to booking. The total hire fee will include the cost of the props, delivery, setup, and collection, unless otherwise specified. Any additional costs, such as damages or late return fees, will be charged separately.
2. Cancellations and Refunds
2.1 Cancellation by the Client: If the Client cancels the booking, the 50% booking fee is non-refundable. Cancellations made up to 14 days prior to the event will receive a 25% refund. Cancellations made less than 2 weeks prior to the event will not receive a refund.
2.2 Cancellation by the Company: In the unlikely event that Balloon Luxe Inc. must cancel the booking, the Client will receive a full refund of any payments made, including the booking fee.
2.3 Rescheduling: If the Client wishes to reschedule the event, Balloon Luxe Inc. will make every effort to accommodate the new date, subject to availability. Additional fees may apply if the new date requires a change in the scale or complexity of the decoration. The client will be liable for any fees incurred as a result of rescheduling including, but not limited to, the purchase of stock, van or equipment hire. Invoices for such fees will be provided to the client.
3. Rental/ Hire Period
The standard rental period for props is from the agreed start time on the event date to the agreed end time of the event date. These times will be listed on the Client contract. If the Client requires the props for a longer period, additional rental fees may apply.
4. Set Up/ Delivery and Collection
4.1 Delivery: Balloon Luxe Inc. will deliver the hired props to the Client’s event location at the agreed time and date. The Client is responsible for providing access to the location and ensuring that there is adequate space for the props.
4.2 Collection: Balloon Luxe Inc. will collect the props after the event at the agreed-upon time. The Client is responsible for ensuring that the props are available for collection and properly packed, if required.
4.3 Access and Setup: The Client must ensure that the venue allows for the installation and setup of props. Any necessary access permission or requirements (e.g., parking arrangements, loading bays, etc.) must be provided to Balloon Luxe Inc. in advance. If additional time or resources are needed for delivery or collection, additional charges may apply.
4.4 Failure to provide timely access may result in delays or limitations in the ability to deliver the services in full. In such cases, Balloon Luxe Inc. reserves the right to modify or reduce the scope of the services as necessary. Any such modifications are not considered a fault or breach of contract by Balloon Luxe Inc., and no refunds or compensation will be issued for changes resulting from access delays caused by the Client or the venue.
5. Care and Handling of Props
5.1 Client Responsibility: The Client agrees to take reasonable care of the props during the rental period. The props must be kept in a safe environment, away from excessive heat, moisture, and other damaging conditions. Any damage to props caused by improper handling will result in the Client being charged for repairs or replacement.
5.2 Cleaning and Maintenance: The Company will ensure that the props are clean and in good condition before delivery. The Client agrees not to alter, modify, or attempt to repair the props during the rental period. The Client must return the props in the same condition as they were provided, with the exception of normal wear and tear.
5.3 Damage or Loss: If the props are returned damaged or missing, the Client will be charged for the full cost of repair or replacement, plus any associated shipping costs. The Client is also responsible for any costs incurred due to props being lost or returned in an unusable condition (e.g., stained, broken, or irreparably damaged). The Client agrees not to leave props outside overnight or unattended in public places, or in any location where the props may be exposed to theft, vandalism, adverse weather conditions, or other environmental factors that may cause damage. Props must be stored securely and protected from moisture, extreme temperatures, wind, and unauthorized handling at all times. Any damage or loss resulting from improper storage or negligence while the props are in the Client’s care will be the Client’s full responsibility and may be invoiced separately.
6. Liability and Insurance
6.1 Client Liability: The Client is responsible for any loss, damage, or injury caused by the props to the Client, event guests, or third parties. The Company will not be held liable for any injury, loss, or damage resulting from the use of the props.
6.2 Insurance: Balloon Luxe Inc. is insured for general liability and may provide a certificate of liability insurance upon request.
7. Substitution and Availability
7.1 Substitution of Props: If any of the props booked become unavailable or are damaged prior to the event, Balloon Luxe Inc. reserves the right to substitute them with similar props of equal or greater value. The Client will be notified of any substitutions in advance.
7.2 Availability: While Balloon Luxe Inc. will make every effort to ensure that the props are available as agreed, availability is subject to prior bookings. If any item is unavailable, the Company will inform the Client as soon as possible and offer suitable alternatives.
8. Power Requirements and Site Logistics
For any props or installations requiring access to electricity (including but not limited to illuminated signage, powered displays, or other electrical equipment), the Client is solely responsible for ensuring that:
8.1 Adequate Power Supply: A safe, accessible, and fully operational power source is available at the event location at
the time of setup and throughout the event duration.
8.2 Advance Notification: The Client must notify Balloon Luxe Inc. in writing at least 7 days prior to the event of all
relevant site logistics, including but not limited to the location of available power outlets, distance from setup area to the nearest power source, and any specific venue restrictions or requirements related to electrical usage.
8.3 Compliance and Permissions: The Client is responsible for obtaining any necessary permissions or approvals from the
event venue regarding the use of electrical equipment.
8.4 Liability: Balloon Luxe Inc. shall not be held liable for any failure to deliver or operate powered props or equipment if the Client fails to provide accurate site information or if the power supply is unavailable, insufficient, or non-compliant with venue regulations.
8.5 Additional Costs: If additional equipment (such as extension cords, power adaptors, or generators) is required due to insufficient site preparation, the Client may incur additional charges.
9. Force Majeure
Neither party will be held liable for failure to fulfil its obligations under this agreement if such failure is caused by events beyond reasonable control, including but not limited to natural disasters, strikes, governmental restrictions, or other unforeseen circumstances.
10. Data Protection
The Company will treat all personal data provided by the Client as confidential and will use it only for the purposes of fulfilling this agreement. The Client agrees to the collection and use of their personal data for processing the rental, as well as for future marketing or promotional activities (if applicable).
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the New York State.
By signing this Agreement, the Client acknowledges and agrees to the above Terms and Conditions.